Customer Service and Technical Support
Addressing problems, installs, configuration, troubleshooting and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Provide initial incident information to the Incident Response (IR) specialty.
Development and administration of databases and data management systems that are used for the storage, query, protection, utilization and correlation of data.
Manage and administration processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
Installation, configuration, testing, operation, maintenance and management of networks, firewalls, including hardware (e.g., switches, routers, cables, proxy servers, and protective distributor systems) and software (IDS, IPS, NIDS, HIDS) that permit the sharing and transmission of all spectrum transmissions of information to support the security of information and information systems.
Installation, configuration and review, troubleshooting and maintenance of server configurations (hardware and software) to ensure their confidentiality, integrity, and availability, according to best security practices. Management of accounts, firewalls, and patches. Responsibility for access control, passwords, and account creation and administration.
Analysis of client organization’s current computer systems and procedures, designs information systems solutions to help the organization operate more securely, efficiently, and effectively. Brings business and information technology (IT) together by understanding the needs and limitations of both.